BurgerFi Reviews

BurgerFi has an overall rating of 3.6 based on 146 reviews. Customer feedback on BurgerFi is mixed: BurgerFi reviewers highlight positive aspects like high-quality ingredients, tasty burgers, friendly staff, clean environment, which strongly appeal to burger enthusiasts, health-conscious consumers, families, casual diners. However, BurgerFi is often criticized for its higher price point, inconsistent service, limited menu options, long wait times.

3.6/5.0

146 reviews

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All BurgerFi Reviews (146)
eli_Sigala78
June 02, 2026
"I tried ordering BurgerFi through the site/app..."
I tried ordering BurgerFi through the site/app it was kind of frustrating. The pages were loading slowly, a few menu items didn’t seem to update right, and checkout had me re-enter my info twice. I almost just gave up and called instead. The food itself was good, to be fair, so it’s not like the whole experience was terrible, I just think the online ordering side could use some smoothing out.
angeline_Elliott76
April 18, 2026
"Honestly, a solid burger"
The burger was really tasty and you could tell the quality was there. Nothing super fancy, but it totally hit the spot and I’d happily eat it again in a heartbeat
VanessaGuerrero
April 02, 2026
"Menu felt too limited for me"
I wanted to like it, but the menu just didn’t have enough choices for what I was looking for. I reached out to support to ask about options and got what felt like a copy-paste reply, which was frustrating. Overall, it just wasn’t a great fit for me.
JamesXiong_59
March 30, 2026
"Not really worth the wait"
The food was decent, but the wait was way too long. For what it was, I don’t think it was really worth sitting around that much
dawn_May84
March 28, 2026
"I’ve been to couple burgerfi locations now..."
I’ve been to couple burgerfi locations now, and it’s been consistent every time. The food tastes like I expect, my orders are usually right, and the places have been clean enough. I kind of like knowing what I’m getting when I stop in. Nothing really to complain about from me.
joseph_Dowdy98
March 14, 2026
"Pretty much on time"
Most times, it’s ready when they say. Delivery too. Pickup also. Not perfect every single time, but usually reliable.
Lorri_floyd87
March 04, 2026
"I ordered a burger and fries, and..."
I ordered a burger and fries, and the portion was way bigger than I expected. Everything went smoothly, the food hit the spot, and I left completely full with a few fries still sitting there...
FloydDiaz_18
March 04, 2026
"Tasty sides, but a little salty"
I grabbed BurgerFi mainly because I was craving fries and a few sides. The fries were hot and crispy, and the seasoning was really good, though they were a bit on the salty side. The onion rings were decent too, nothing amazing, but definitely better than a lot of fast food sides I’ve had recently. Not perfect, but I’d probably order them again.
bernardramirez9271
February 28, 2026
"Good burger, but a little steep"
The burger was actually good, no complaints there. I just felt like the total added up fast once fries and a drink were extra, so it didn’t feel totally worth it to me. That said, the food was fine and I’d maybe go back if I was really craving it
James-howell
February 28, 2026
"I tried burgerfi last week after a..."
I tried burgerfi last week after a long day when I was feeling mentally drained, and the burger really hit the spot. It tasted fresh, the lettuce was crisp, the tomato wasn’t soggy, and the bun was soft without feeling stale.

The fries came out hot too, which always makes a difference. I also liked that the meat actually tasted like a real burger and didn’t have that weird frozen flavor some places have.

I’m giving it 4 stars because my order did take a little longer than I expected. But overall, the food was solid, and I’d definitely eat here again
william_Demby82
February 14, 2026
"Pretty easy online order"
I ordered online and, as expected, the whole thing was simple. I figured it would be quick, and the food was ready not long after with no issues at all
hello_delaine506
January 30, 2026
"Honestly, a lifesaver for veggie burger cravings"
I went to BurgerFi mostly because they actually had vegetarian and vegan options, which feels like finding a treasure chest at a burger place sometimes. The veggie burger was really tasty and super filling, and I was so happy there were a few ways to make it dairy-free without feeling like I was making a million special requests. The fries were solid too, no complaints there. I’m giving it 4 stars only because the vegan options could be a little clearer on the menu, because I had a tiny moment of menu panic. But overall, I left happy and full, and I’d definitely go back.
hello_john988
January 14, 2026
"Cool spot, just a bit loud"
I liked this place overall, it had a nice vibe and everything was clean inside. It can get a little noisy at times, but I’d still recommend checking it out if you’re looking for a casual spot
JeanNarain_36
January 14, 2026
"A bit too pricey for what it is"
To be fair, the burger was okay and I didn’t have any major complaints about the taste. I just felt like it wasn’t really worth the price for what you get
GlenTurner_59
December 27, 2025
"Pretty disappointing support experience"
I reached out to support about an issue with my order, but it pretty much went nowhere. I never got a real fix, and it felt like my messages were just being ignored. Frustrating overall
shari-Jasso
December 20, 2025
"Food actually showed up hot"
I ordered BurgerFi last night, after I paid I was already kind of side-eyeing the whole thing like, “Alright, let’s see if this actually shows up right.” Delivery can be hit or miss, so I wasn’t getting my hopes up.

But the food got here hot, not that sad lukewarm kind of hot. The fries were still crispy, the burger was warm all the way through, and even the bun wasn’t soggy or cold.
It sounds simple, but getting delivery that actually tastes fresh makes such a big difference. I ended up being happy with it and would definitely order again.
hello_marlene820
December 18, 2025
"Clean spot and felt comfortable"
Stopped by BurgerFi and the first thing I noticed was how clean it was. Tables were wiped, floor wasn’t all sticky, and the drink area actually looked like someone was keeping up with it, which I always appreciate.

The bathroom was clean too, so that was a nice plus. Food was good/fine, no complaints there, but the clean setup is what made me feel comfortable eating there. I’d def go back...
GAFFORD
December 13, 2025
"Really friendly staff"
The staff was really nice. They helped me quickly. Overall, it was a good experience.
henry1996
December 09, 2025
"Order was right this time"
I ordered BurgerFi online and, i was relieved that everything I picked actually made it into the bag. Fries, sauces, drink, all of it was there and correct, which I definitely appreciate. I usually go back and forth between BurgerFi and a couple of other burger spots I’m loyal to, so when an order comes through right, it makes it easier to stick with them.

The only reason I’m leaving 4 stars instead of 5 is that the burger wasn’t quite as warm as I would’ve liked by the time I got it. Still, there were no missing items and no wrong toppings, so overall it was a solid order this time.
JeniferWaters_76
December 08, 2025
"Rewards worked really well for me"
I used my rewards, and because it went through so easily, I got my free burger quickly. Nice and simple experience.

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